Privacy Policy

KiwiONE ("we", "us", "our") respects your privacy. This policy explains what information we collect, why, and how we handle it when you use our website or fill out our enquiry form.

Who We Are

KiwiONE is a business operated by Matthew Toetoe, based in Australia. We help home-service businesses with booking, SMS automation, and customer-management systems.

What We Collect

When you fill out our form or contact us, we may collect:

• Your name and business name
• Your phone number and email address
• Your state/location
• Your answers to our qualifying questions about your business
• Information about which links you click in our emails (via our CRM's link tracking)

How We Collect It

Directly from you when you fill out our form, book a call, or contact us. We also collect limited engagement data (such as link clicks in our emails) through our CRM.

Why We Collect It

We use your information to:

• Assess whether our service is a good fit for your business
• Contact you about your enquiry (by email, SMS, phone, or video call)
• Send you the information, reminders, and next steps you've asked about
• Improve our service and communications

Communications & Consent

By giving us your contact details and ticking our consent box, you agree to receive messages from us (email and/or SMS) about your enquiry. You can opt out any time — reply STOP to any SMS, unsubscribe from any email, or contact us directly.

Who We Share It With

We do not sell your personal information. We may share it with trusted service providers who help us run our business (for example, our CRM, email, and calendar providers), strictly to deliver our service to you, and they're bound to protect it.

Storage & Security

We store your information securely and take reasonable steps to protect it from misuse, loss, or unauthorised access.

Your Rights

You can ask us to access, correct, or delete the information we hold about you, or to stop contacting you. Just email us at kiwione.co@gmail.com and we'll sort it.

Link Tracking

Our emails use our CRM's link-tracking to see which links you click, so we can understand engagement and follow up helpfully. If you'd rather not be tracked, just let us know.

Changes to This Policy

We may update this policy from time to time. The latest version always lives here.

Contact Us

Questions about your privacy or this policy? Email us at kiwione.co@gmail.com.